Privacy Policy
Last updated: September 17, 2026
Boca Raton 24/7 Plumbing ("we," "us," or "our") respects your privacy. This policy explains what information we collect when you interact with us by phone, email, or through this website, how we use it, and the choices you have.
Information we collect
When you call or email us, we collect the information you provide directly, such as your name, phone number, service address, and a description of the plumbing issue you're contacting us about. If you call our tracking number, our call analytics provider may record standard call metadata, such as call duration and time, for quality assurance and marketing performance purposes.
This website does not use contact forms, and we do not collect information through cookies for advertising retargeting purposes. Basic, anonymized website analytics may be used to understand general traffic patterns, but this data is not tied to your name or contact information.
How we use your information
- • To schedule and dispatch plumbing service to your address.
- • To follow up regarding an active or completed job.
- • To send invoices, estimates, or service documentation you've requested.
- • To improve our service quality through call recording review, where legally permitted.
Information sharing
We do not sell your personal information. We may share necessary details with subcontracted technicians or suppliers directly involved in completing your service request, and with our call tracking and payment processing vendors solely to operate those services. We may also disclose information if required by law or to protect the well-being of our customers or employees.
Data retention and security
We retain customer and job records for as long as reasonably necessary for business, accounting, and legal purposes. We use reasonable administrative and technical safeguards to protect the information we hold, though no method of storage or transmission is ever completely secure.
Your choices
You can ask us to correct inaccurate information we hold about you, or to delete records we no longer need to retain for legal or accounting reasons, by contacting us using the details below. We will respond to reasonable requests within a reasonable timeframe.
Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices or for legal reasons. The "last updated" date at the top of this page reflects the most recent revision.
Cookies and analytics
This website may use minimal, first-party analytics tools to understand general traffic volume and which pages visitors find useful. These tools do not build advertising profiles tied to your identity, and we do not participate in third-party ad retargeting networks. If your browser sends a "Do Not Track" signal, we do not currently have a mechanism that responds differently to it, since there is no industry-standard way to interpret that signal consistently across services.
Third-party links
This website may occasionally link to third-party sites, such as review platforms or industry resources. We are not responsible for the privacy practices or content of those external sites, and we encourage you to review their own privacy policies before providing any information to them.
Children's privacy
Our services are directed at adults seeking plumbing services for their homes or businesses, and this website is not intended for use by children. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us with personal information, please contact us so we can address it.
Florida and other state privacy rights
Depending on where you live, you may have additional rights regarding your personal information under state law. If you'd like to know what information we hold about you or would like it deleted, subject to our legitimate business, accounting, and legal retention needs, contact us using the details below and we'll respond to your request in good faith.
Text messages and call recordings
If you opt to receive text message updates about your appointment, standard message and data rates from your carrier may apply, and you can reply STOP at any time to opt out of future messages. Calls to our office or tracking number may be recorded or monitored for quality assurance and training purposes; by calling, you consent to this practice consistent with applicable state law.
Vendors and service providers
We work with a small number of third-party vendors to run our business, including call tracking, payment processing, and scheduling software providers. These vendors are only given the information necessary to perform their specific function and are contractually restricted from using your information for any purpose beyond providing that service to us. We periodically review these vendor relationships and only work with providers that maintain reasonable data protection practices of their own.
Contact us
Questions about this policy or your information can be directed to contact@247plumberbocaraton.com, by phone at (561) 448-8545, or by mail at 2703 2nd St, Suite 14, Boca Raton, FL 33432.